Refundand Returns Policy

Esco Restaurant Refund Policy

At Esco Restaurant, your satisfaction is our priority. If you are not satisfied with your meal or dining experience, please notify your server or manager immediately, and we will gladly address your concerns. Refunds, replacements, or adjustments may be provided based on the following guidelines:

• Dine-In Guests If any menu item does not meet your expectations, please inform our staff promptly so we can resolve the issue immediately. We offer replacements or adjustments during your visit. Full refunds may be provided at the discretion of the manager, depending on the specific circumstances.
• Take-Out and Delivery Orders If your order was incorrect, incomplete, or not prepared to your satisfaction, please contact the restaurant directly within 24 hours of receiving your order. Refunds or replacements will be issued at the discretion of management after reviewing your concern.
• Gift Cards Esco Restaurant gift cards are non-refundable and cannot be exchanged for cash. Please treat gift cards as cash; lost or stolen gift cards cannot be replaced.
• Special Events and Deposits Deposits for special events, catering services, or private dining reservations are generally non-refundable. Exceptions may be made on a case-by-case basis at the discretion of management.

For questions or additional assistance regarding your dining experience, please contact us directly at [Restaurant Contact Information]. We appreciate your business and strive to ensure your experience at Esco Restaurant meets your highest expectations.